Privacy Policy

Gold Standard Academy Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our services, including through our website.

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1. What Personal Information We Collect

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a) Personal Information

We may collect the following types of personal information directly from you:

• Full name
• Contact details (email address, phone number, postal address)
• Billing and payment details
• Student information (such as name, date of birth, grade level, school details and specific tutoring needs)
• Any other personal information voluntarily provided by you during communications with us

b) Sensitive Information

We generally do not collect sensitive information (e.g. health or disability information) unless it is directly relevant to providing our services, and only with your consent or where permitted by law.

c) Non-Personal Information

When you use our website, we may automatically collect non-personal information, including:

• Browser type, operating system, and device type
• IP address
• Pages visited, time spent on the website, and referring websites
• Cookies and tracking technologies

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2. How We Collect Your Information

We collect your personal information through various means, including:

• When you fill out forms on our website
• When you contact us by phone, email, or in person
• When enrolling in our tutoring services
• Through payment and invoicing processes
• Automatically via our website cookies and analytics tools

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3. Why We Collect and Use Your Information

We collect, hold, use, and disclose your personal information to:

• Provide and personalise our tutoring services
• Manage enrolments, bookings, and tutoring schedules
• Communicate with you about your services, enquiries, or support requests
• Process payments and issue invoices or receipts
• Improve our services and website functionality
• Comply with Australian laws and regulations
• Manage our business operations and protect our legal rights

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4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may disclose your information in the following circumstances:

• Service Providers: With third-party vendors who assist with payment processing, website hosting, or other operational needs.
• Legal Obligations: When required by law, court order, or government authority, or to protect our legal rights, property, or safety.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve site performance and user experience
• Analyse website traffic and trends
• Remember your preferences

You may control how cookies are used by adjusting your browser settings. However, disabling cookies may affect your website experience.

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6. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

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7. Your Rights

Under the Privacy Act. you have the right to:

• Access the personal information we hold about you
• Request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading
• Withdraw consent where processing is based on your consent
• Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of these sites before providing personal information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, services, or business practices. The updated version will be posted on our website with the revised effective date.

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10. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to access or correct your information, please contact us:
Email: tutor@goldstandardacademy.com
Phone: 0481 336 988

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This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Thank you for trusting Gold Standard Academy with your English education needs.